Frequently Asked Questions

A: Your login credentials are the same username and password that you use to log in to the ILPA Members’ website. If you have forgotten your login credentials or need assistance with your login information, please click here.

A: On your profile page, please select the pencil icon next to "Contact Details" in the left column. This will take you to the Profile page of the ILPA Members’ website where you can add or update any contact information you’d like to include. The sync to ILPA Connect will take up to 24 hours.

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible, and to whom. After you’ve made changes, click the “Save Changes” button at the bottom of the page.

A: We have configured the site so that no information is available to anyone outside of the ILPA Connect community. The public option is built into the platform and we are unable to remove it; however, the "Public" setting will only show your information to members of the ILPA Connect community.

A: Profile photo updates use a pop up window; enable pop ups and try again. If you continue to experience challenges, contact connect@ilpa.org. 

A: Click the “Network" or "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:

• First and/or last name
• Company name
• Email address

Switch to the “Advanced Search” tab to refine your search results by:

• City
• State
• Country
• Community
• LP Type
• Interests

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

A: Communities allow you to participate in discussions and share resources with other members. At launch, ILPA Connect has only one community which includes all members; this is designed to ground a consistent understanding of the platform’s functionality and potential uses. Once the platform is up and running in a steady-state, we expect to begin the roll-out of additional communities to enable conversations between smaller groups of members based on particular org types, roles, geographies, and / or interests.

A: Go to “Communities” in the main navigation bar. Select “My Communities” to view the communities you currently belong to.

A: Click on “Communities” in the main navigation and click on “All Communities” in order to see a list of available communities. Click on the community that you wish to join and simply click "Join," then choose a delivery option for posts (Consolidated Daily, Consolidated Weekly, or No Email). Note that there is only a single community for ILPA Connect in these early days; however, as additional communities are launched, you will be able to join them here.

Post content or questions that you have personally created, or have permission to use and have properly attributed to the content creator. Use this forum to improve your efficacy as a limited partner by sharing successes, challenges, constructive feedback, questions, and goals which will inform your own team’s individual decisions on how to approach the market. See our Terms and Conditions for more detail.

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. For each community, you have the following delivery options:

• Consolidated Daily digest: ssends one email to you each day, consolidating all of the posts from the previous day across all communities you are a member of
• Consolidated Weekly digest: sends one email to you each week, consolidating all of the posts from the previous week across all communities you are a member of
• No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site

A: Some troubleshooting may be required:

• Confirm you're subscribed using the steps above
• If subscribed, please check your junk mail and clutter folders as these emails sometimes end up there
• If the emails are not in your junk mail, note that some organizations block emails from unfamiliar senders. Please ask your IT department or vendor to add the domain connectedcommunity.org to your organization's "white list." You can also ask them to white list the following dedicated IP addresses from which ILPA Connect mail is sent:
  • 184.72.108.89
  • 52.1.63.178
  • 54.240.14.78
  • 54.240.14.79
  • 54.240.14.80
  • 54.240.14.31
  • 54.240.14.32
  • 54.240.14.106
  • 54.240.14.216
  • 54.240.14.217
  • 54.240.14.218
  • 54.240.14.219
  • 54.240.14.220
  • 54.240.14.221
• If you continue to experience trouble, please contact connect@ilpa.org

A: Go to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Here, you will see a list of available communities and those to which you’ve subscribed. Select "Leave Community” under the Actions column for the discussions you wish to leave. If you would like to stay in the community but unsubscribe from push notifications on the discussion, you can follow the instructions above to control the frequency and format of emails you receive.

A: Go to “Participate" > “Post a message.” 

A: To respond to a discussion post, navigate to the discussion post and click “Reply to Discussion” to send your message to the entire community. To send a message to the only author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down). We recommend replying to the sender for simple comments like “me, too” that don’t shape or change the overall discussion, and replying to the entire community when you are sharing knowledge, experience and / or resources from which others could benefit.

A: You can "like" any post much as you would on social media - just click the "like" button in the top-right corner of a post and watch the counter tick up to reflect your support! If you change your mind, you can "unlike" the post by clicking on the same button. If you start a thread, you'll have the additional option of selecting a "Best Answer" to your post. This will let others know which response most helped you resolve your issue, and highlight that answer within the broader thread so it's more readily visible to others.  If someone is trying to solve a similar issue down the road, it will be apparent to them which answer best helped you overcome the challenge (and, after all, that's what our community is all about - helping each other out!). When you start a thread, you'll see an option called 'Make Best Answer' next to each response in the thread.  When you click that button, it will highlight the selected thread to indicate that it was chosen as the Best Answer. Only the person that started the thread will have this option and you'll only be able to select one Best Answer to each of your questions. 

A: Click on the post you’ve published – you can access it from the Community homepage, or by clicking on “My Profile” and choosing “My Contributions” and then “List of Contributions”. Next to your original post, there will be a purple button that says “Reply to Discussion” with a white arrow on the right indicating an associated drop-down menu. Click on the arrow and choose to “Remove” your post; note that this will not remove the entire thread if others have posted replies to your message. However, your original post, as well as your status as its author, will be removed from the thread and the site; a message will indicate “This post was removed” within the broader thread.

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options.

A: Yes, just enter a keyword in the search bar located in the main navigation bar. To refine your search results, please select "Show Advanced Search".

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.

A: If you know which library the resource might be located in, find the affiliated community via the All Communities page. Click through the community's landing page, then click on the “Library” tab. If you do not know where the resource might be, enter search terms in the main search box the same way you might enter search terms into Google or another search engine.

A: Yes. Enter your desired keyword in the main search box. From the search results page, click "Show Advanced Search." Then click on “Search for Specific File Types.” This gives you the option to specify file type: Document, Image, Spreadsheet, etc.

A: The libraries are populated in two ways:
1. When you include an attachment in a discussion post, the system automatically places it in the affiliated library.
2. You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

A: Select the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" on any community landing page. Please note that uploading a document is accomplished by completing a few steps, and each step must be completed before you can move on to the next:

• Choose a title for your document, and include a description (optional). Select the library to which you’d like to upload it, and select a folder to which you’d like to upload it (optional). Then, choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material). Once you have completed these steps, please click “Next.”
• Upload your file.
• Select “Next” if you want to further describe your files and/or add tags to your file.  Otherwise, please click “Finish” to post your library entry

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.

A: Tags are great way to organize and categorize content on your site. Tags can be applied to blogs, library entries, events, and glossary terms. Tagged items are prioritized in the search results.